![]() We will be in touch if we require any further information from you. Our system has flagged a possible error with the order and this is being reviewed by a member of our team before being dispatched. My order is in clarification, what does this mean? If you believe payment has been taken from your account or you may have entered the incorrect email address, please contact customer services who will assist with your query ![]() If you have not received an e-mail confirmation it is likely that your order was not successfully placed or processed. When a customer places an order they will receive an email confirmation. Please be advised that order confirmation emails are only sent if the order has been placed successfully. Why have I not received and email confirmation? Please use this widget to get the most up to date information on your delivery. We have now added a delivery tracker in the 'orders' section of your account. We will endeavour to ensure your order is processed within a timely fashion. However, during busy periods, additional delays may occur. All customers are kept up to date on the status of their order as often as possible. We aim to deliver all our parcels within 3-5 working days after dispatch, however during busy periods, deliveries may take a little longer. The majority of all colleagues are now working from home, our logistics are only open to our specialist staff, disinfectants and hygiene instructions have been increased significantly. How do we protect our employees and our products?Īt EMP, we do everything we can to prevent the spread of the corona virus. If it is still not possible for you to give up your return within the specified period, please be assured that we will act in your favor.Īs usual, you will receive your money back 2-3 days after receiving the return via the original payment channel. We have decided to temporarily increase the return period to 100 days. We are aware of the current situation and therefore act in the interests of our customers. Simply follow the link below - Your return will be processed immediately upon receipt and the refund will be initiated as soon as possible. More information about how our couriers are helping you stay protected can be found here. Only if you hug your infected parcel carrier. Please ensure you input the correct delivery address at the time of purchase.Ĭan I get packages infected with the Corona virus? Thank you so much for your understanding in this difficult situation.Ĭan I provide a different delivery address? ![]() You can find updated delivery times on the product page of each item. As a result, some of our delivery times are currently longer than usual. This enables us to give priority to the storage and delivery of items. In order to supply our customers while ensuring the safety of our employees, we have adapted our processes in the areas of logistics, shipping, supply chains and purchasing. Please check your tracking information for the most up to date status of your order. Currently we are experiencing delays for orders to be dispatched.Īs much as we can! we strive to deliver as soon as possible from dispatch although we do have delays currently. Please note that orders are taking longer to be fulfilled due to the ongoing COVID19 Pandemic. If you do not receive a shipping confirmation from us within a week of placing your order, please contact our customer service team on would also like to remind our customers that we operating as business as usual. We ask for your understanding and patience. Please do keep checking your tracking information as this will be the most up to date details on the whereabouts of your order. We can assure you that we are working tirelessly to dispatch your order on time but as the carriers are extremely busy your parcel may not arrive in the time frame we would expect. Due to the current news in the UK regarding the new strain of COVID19 most parcels are experiencing severe delays to arrive.
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